SR Cabs Privacy Policy
Your privacy and travel safety are our highest priorities. Discover how SR Cabs Quality & Luxury Car Rental protects your personal information, booking details, and location telemetry across all rides in Bengaluru and South India.
Zero Telemarketing
We never sell, rent, or trade your phone number or email to third-party telemarketers or advertisers.
256-Bit SSL Security
All online bookings, inquiry forms, and communications are securely encrypted via SSL protocols.
Trip-Only GPS Telemetry
Location tracking is active strictly during your booked journey for navigation and safety dispatch.
DPDP Act 2023 Compliant
Fully aligned with India's Digital Personal Data Protection Act 2023 and Information Technology Act 2000.
Scope & Business Overview
Welcome to SR Cabs Quality & Luxury Car Rental ("SR Cabs", "we", "our", or "us"), headquartered at 25, 2nd Cross, 3rd Main, A Sector, Amruthnagar, Bengaluru, Karnataka 560092. We provide comprehensive passenger transport solutions including:
- Outstation Cabs: Intercity one-way drops and round-trip journeys across Karnataka, Tamil Nadu, Kerala, Andhra Pradesh, and Telangana.
- Local Hourly Rentals: Intra-city flexible packages (4hr/40km, 8hr/80km, 12hr/120km) for business and personal travel.
- Airport Taxi Transfers: 24/7 dedicated transfers to and from Kempegowda International Airport (BLR).
- Corporate Fleet Solutions: Employee commuting contracts, executive travel, and event transportation.
- Wedding & Luxury Car Rentals: Chauffeured Mercedes-Benz, BMW, Toyota Innova Hycross, and luxury vans.
This Privacy Policy explains how we collect, store, process, transfer, and protect personal data collected through our website (srcabs.co.in), our booking widgets, phone booking desks, and WhatsApp assistance channels in accordance with the Digital Personal Data Protection Act, 2023 (DPDP Act) and the Information Technology Act, 2000.
Information We Collect
To provide safe, punctual, and reliable car rental and taxi services, we collect only the information necessary to fulfill your journey:
Personal & Contact Data
- • Passenger full name
- • Mobile phone number (for SMS/WhatsApp driver alerts)
- • Email address (for tax invoices & booking vouchers)
- • Alternate emergency contact (optional upon request)
Trip & Booking Parameters
- • Pickup address, landmark & drop destination
- • Date & requested departure time
- • Vehicle category selected (Sedan, SUV, Crysta, Van)
- • Luggage requirements & passenger count
Airport & Flight Information
- • Airline name & flight number (for BLR airport pickups)
- • Terminal number (Terminal 1 or Terminal 2)
- • Used strictly to track delays and prevent wait-time billing
Corporate & Billing Data
- • Registered company name & GSTIN number
- • Corporate billing address & Department code
- • Official expense voucher references
How We Use Your Data
Every piece of information you entrust to SR Cabs is utilized strictly for legitimate operational purposes:
Chauffeur & Fleet Dispatch
Assigning the closest verified driver, verifying vehicle readiness, and calculating precise arrival times at your doorstep.
Instant Booking Confirmations & Live Driver Details
Transmitting driver name, mobile number, vehicle registration number, and pickup OTP via automated SMS and WhatsApp message.
Transparent Invoicing & Fastag Audits
Generating itemized bills with exact odometer readings, Fastag toll receipts at actuals, and GST breakdown for tax filing.
Lost Property Retrieval & Safety Investigations
Assisting passengers who accidentally leave belongings, phones, or luggage inside our vehicles through swift dispatch logs.
GPS & Real-Time Location Telemetry
Safety and transparent billing are fundamental to our services. Location telemetry is managed under strict constraints:
Trip-Only Telemetry Guarantee
SR Cabs vehicles are fitted with AIS-140 certified GPS trackers as mandated by the Ministry of Road Transport and Highways (MoRTH), Government of India. Location telemetry is tracked strictly while the vehicle is in active transit to ensure safe navigation, real-time speed monitoring, and central control room dispatch.
We NEVER track your smartphone or device background location when you are not actively interacting with our website.
Payment Security & Financial Safeguards
We support flexible payment options to ensure peace of mind for leisure and corporate commuters:
- Accepted Modes: UPI (Google Pay, PhonePe, Paytm, BHIM), Net Banking, Major Credit/Debit Cards (Visa, MasterCard, RuPay), and direct Cash/UPI to Chauffeur upon trip completion.
- PCI-DSS Compliance: All online payment processing is executed via Reserve Bank of India (RBI) licensed payment aggregators utilizing end-to-end 256-bit SSL encryption.
- No Storage of Sensitive Card Credentials: SR Cabs never stores full debit/credit card numbers, CVVs, or online banking passwords on our internal servers.
WhatsApp, SMS & Notification Controls
We communicate with you through mobile messaging channels to ensure smooth trip execution:
- Transactional Notifications (Essential): Booking confirmations, driver contact sharing, OTP alerts, and digital invoice links. These are essential for service delivery and cannot be disabled during an active booking.
- Promotional Messages (Optional): Occasional holiday tour offers (e.g., Ooty, Coorg, or Tirupati package discounts). You can opt out at any time by replying "STOP" on WhatsApp or emailing our support team.
Data Retention & Storage Safeguards
We adhere to strict data retention policies aligned with Indian statutory requirements:
- Tax & Accounting Records: Completed booking vouchers and GST tax invoices are retained for up to 7 years in compliance with the Indian Goods and Services Tax Act and Income Tax Act.
- Inquiries Without Bookings: Unconfirmed booking estimates and website general inquiries are purged automatically within 90 days.
- Cloud Security Controls: Booking data is stored in enterprise-grade secured cloud environments featuring role-based access restrictions and encrypted backups.
Your Rights Under DPDP Act 2023
Under India's Digital Personal Data Protection Act, 2023, you possess statutory rights over your personal data:
Right to Access
Request a summary of personal information and trip history held by SR Cabs.
Right to Correction
Update inaccurate phone numbers, billing addresses, or company GSTIN details.
Right to Erasure
Request deletion of non-statutory personal data when no longer required.
Right to Grievance Redressal
File a grievance directly with our designated officer for rapid resolution.
Designated Grievance Officer & Contact Details
In compliance with Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Digital Personal Data Protection Act, 2023, the details of our Grievance Officer are published below:
Grievance Officer — SR Cabs Quality & Luxury Car Rental
Authorized Data Protection & Passenger Redressal Representative
Registered Head Office
25, 2nd Cross, 3rd Main, A Sector, Amruthnagar, Bengaluru, Karnataka 560092
Direct Telephone & Support
Official Grievance Email
Redressal Timeline Guarantee
Acknowledgment within 24 hours; resolution within 7 working days.
Frequently Asked Privacy Questions
Ready to Experience Stress-Free Travel?
Book with confidence knowing your personal data, location, and travel plans are 100% safeguarded.